Please read these terms and conditions carefully before making a purchase from our website. By using and purchasing from our website, you agree to abide by the following terms and conditions:
- Handmade Dolls: All dolls available for purchase on our website are handmade with meticulous attention to detail. Each doll possesses its own unique charm and character, making them one-of-a-kind creations. Please note that due to the handmade nature of our dolls, they may not be factory perfect. By accepting these sales conditions, you acknowledge and accept this characteristic of our products.
- Sales Conditions: By agreeing to these terms and conditions, you acknowledge that all sales are final. We do not accept exchanges, or returns due to the handcrafted nature of the products. In that reason, please consider your purchase carefully before proceeding. We do accept an order cancellation within 12 hours after your purchase. Please note that your request for cancellation should hit our mailbox before the deadline.
- Transport Issues: While we take utmost care in packaging and shipping our dolls, we cannot be held responsible for any problems that may occur during transport. Damages or issues related to transportation cannot be the subject of complaint. However, if you encounter any problems that you are unable to resolve, please contact us, and we will do our best to assist you.
- Customer Support: We are committed to providing excellent customer support. If you have any questions, concerns, or difficulties, please reach out to us, and we will endeavor to assist you promptly and to the best of our abilities.
- Intellectual Property: All intellectual property rights, including but not limited to copyrights and trademarks, pertaining to the dolls and any content on our website, remain the sole property of the respective owners. You are strictly prohibited of using any such intellectual property without explicit written permission from me.
- Modification of Terms: We reserve the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the terms and conditions periodically to stay informed of any updates.
By making a purchase from my website, you confirm that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms and conditions, please refrain from using our website or making a purchase.
If you have any questions regarding these terms and conditions, please contact me for clarification before proceeding.
Please review the following shipping conditions before placing an order for my dolls:
- Packaging and Handling: Each doll will be meticulously packed in a beautiful wooden box to ensure its safe delivery. Please allow 3-5 business days to prepare and ship your order after purchase.
- Free Worldwide Shipping: We offer free worldwide shipping using Post NL, which includes a track and trace reference and comprehensive insurance coverage.
- Expedited Shipping: If you require expedited delivery, we offer the option to choose DHL Express. Please note that additional fees may apply for this service.
- Shipping and Customs Delays: While we make every effort to ensure timely delivery, please understand that we are not responsible for any shipping or customs delays that may occur. External factors beyond our control may impact the delivery timeline.
- Import Tax and Duties: For shipments outside of Europe, please be aware that import taxes and duties are the buyer’s responsibility. Any additional fees or charges imposed by customs authorities are not included in the purchase price and must be settled by the buyer.
We strive to provide the best shipping experience possible, and we appreciate your understanding of these shipping conditions. If you have any questions or concerns regarding shipping, please contact us for assistance.
Please review the following payment conditions before making a purchase on our website:
- Klarna Payment: Klarna’s privacy notice.
- Legal Age Requirement: By making a purchase on our website, you confirm that you are of legal age or have obtained the necessary consent from a parent or legal guardian.
- Non-Retractable Payments: Once your payment has been accepted and processed, it cannot be retracted. Please ensure that you review your purchase carefully before making the payment.
We strive to provide a secure and seamless payment experience. If you have any questions or concerns regarding payments, please contact us for further assistance.